We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

At Nintrove, we are committed to providing a smooth and reliable shopping experience.

Order Processing Time

Orders are usually processed within 24 business hours after payment confirmation.

• Orders placed on weekends or public holidays will be processed within 1–3 business days.
• Processing time may vary slightly during peak seasons, holidays, or periods of high order volume.
• Some large, customized, or special-handling items may require additional preparation time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Delivery Time

Total Delivery Time = Processing Time + Shipping Time

Delivery times may vary depending on your location, shipping method, product availability, and carrier conditions.

Please note that delivery times are estimates and may be affected by:

• Customs clearance procedures
• Weather conditions
• Carrier delays
• Public holidays
• High-volume shopping periods (such as Black Friday, Cyber Monday, Christmas, New Year, and other holidays)

We appreciate your patience during these periods and will always do our best to ensure your order arrives as quickly as possible.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You could track your package through our Track Your Order page or by using the tracking information provided in your shipping confirmation email.

Please allow a short period for tracking information to update after shipment.

Customs Duties & Taxes

Customers do not need to pay additional customs duties for standard deliveries in most cases.

However, customs regulations vary by country. In rare situations, additional customs fees, taxes, or import charges may be applied by local authorities.

If additional charges occur due to local customs policies, customers may be responsible for these fees.

Address Accuracy & Delivery Issues

Please ensure that your shipping information is complete and accurate before placing your order.

This includes:

• Full name
• Shipping address
• Phone number
• Email address

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs or reshipping fees may apply.

Please contact our customer service team as soon as possible if you notice an incorrect shipping address after placing your order. We will do our best to assist before shipment.

Lost, Damaged, or Delayed Packages

We carefully inspect and package every order before shipment. However, unexpected issues may occasionally occur during transportation.

If your package arrives damaged, is lost, or experiences an unusual delivery delay, please contact us and our team will assist you with the next steps.

Please provide your order number and any relevant photos or information so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Email: info@nintrove.com

Refund Policy

RETURN & REFUND POLICY
RETURN & REFUND POLICY

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

At nintrove, we stand behind the quality of our smart projectors and audio equipment. If you are not entirely satisfied with your purchase, we are here to help.

1. RETURN POLICY

We offer a 30-day return window. Customers have 30 days from the date of receipt to request a return.

Eligibility Criteria: To be eligible for a return, please ensure:

The items remain unused, undamaged, and unwashed.

The product is in its original packaging with the original labels attached.

Customized Products: Items with personalized lettering or bespoke modifications are not eligible for returns or exchanges unless there is a confirmed product quality defect.

2. SHIPPING FEES FOR RETURNS

Customer-Initiated Returns: If the return is due to personal preference (e.g., changing your mind), the customer is responsible for the shipping fee. The cost will be determined by the courier service you select.

nintrove Error / Damaged Goods: If the return is due to our error (incorrect item sent) or the goods arrived damaged, the customer is not required to bear the shipping fee.

Restocking Fees: We do not charge any restocking fees for returned products.

3. REFUND PROCESS

Processing Time: Once we receive and verify your return, refunds will be processed within 3 working days.

Notification: You will receive an email confirmation once your refund or exchange has been completed.

Note: Minor delays may occur as return requests are typically processed twice a week.

4. ORDER CANCELLATION

You may cancel your order at any time before the item is shipped. Please contact us immediately at info@nintrove.com. Once an order has entered the shipping process, it can no longer be cancelled but may be returned according to the policy above.

5. SHIPPING DAMAGE CLAIMS

Please inspect your order upon receipt. If your item arrived damaged during transit, please provide a photo or video of the damage and contact us at info@nintrove.com.

Shipping Protection: If you purchased third-party shipping protection at checkout, you can file a claim for delivery delays, lost packages, or damaged items via the link in your confirmation email.

Deadline: Claims must be filed within 7 days of delivery.

All returns must be authorized by our team first. Please contact us at info@nintrove.com to obtain a return authorization before sending your item back. Important: Do not return the package to the address shown on the shipping label, as this is not our official return address. Returns sent to an invalid or unapproved address cannot be processed for exchange or refund.